We gladly accept returns, exchanges and cancellations (custom orders are not eligible for return, sale items are only eligible for store credit, buyers pay return shipping costs, original shipping costs are not refundable, items not returned in original condition may incur a 20% materials/labor fee).
Contact us within: 7 days of delivery - We find that most issues are a quick fix! Simply email email@example.com for help!
Ship returns back within: 30 days of delivery - www.splintlife.com/returns
Request a cancellation: before the item ships
Please contact us if you have any problems or questions with your order, before leaving a review. We're a small family business and are happy to answer your email to see how we can help! We're only human, and do make mistakes - and we LOVE the opportunity to make them right!
New Return Policy in effect for orders placed after August 1, 2021. Orders placed before August 1, 2021 revert to our previous return policy in which returns are given store credit and no monies are refunded.