Frequently Asked Questions

10 Most frequently asked questions

What do I need to place an order?

No prescription is required, you just need to know your sizing, and then simply add the product to your shopping cart and begin checkout.

What payment methods do you accept?

We accept PayPal, debit and credit cards, as well as personal checks and cash payments. Additional information for these methods will be shown during the checkout process.

What is your return policy?

If you find you need a different size or an entirely different splint, just send it back within 30 days of delivery. Yes, it's really that easy! If you need help with adjusting your splint (this is usually all that's needed), please get in touch. We'd absolutely love to help! We are unable to provide refunds, but you can cancel your order within one hour of payment. Our Return Policy works through a product exchange and store credit method.

Can I cancel my order?

We can cancel your order within one hour of purchase. Simply contact us to request this service.

What are your shipping options?

We ship via USPS with standard shipping, or choose to upgrade to Priority during checkout.

How much are your shipping rates?

Currently, our standard shipping in the USA/domestic is $3.45 USD or we offer free shipping on orders over $35 USD. You can upgrade to Priority shipping during checkout for $9.95. Our international customers receive a discounted rate of $15.95 USD or we offer free standard shipping at $160 USD. Our international customers can upgrade to Priority shipping at cost (we highly recommend it) for $35.95 USD. You can view our Shipping page for complete details.

How long will it take to make my splint?

Our processing times can vary, please see our Shipping page for those details!

I never received my package, what do I do?

Many factors can be involved in the shipping process. Please reach out to us so we can help!

What size do I need?

There are several different ways to find your proper sizing. Here are the top options: OUR RECOMMENDATION
Multisizer or traditional ring sizers
Narrow tailor's measuring tape (cm/mm is slightly more accurate than inches), printable ring sizers if they're printed accurately NOT SO GREAT
Wide tape measures, the "string and ruler" method CONVERSIONS
If you currently wear an Oval-8, you can convert that size into a measurement here.
If you currently wear splints from a company that stamps the inside of the splint with the size, contact us and we will try to help you convert it. TIPS:
✓ if you have enlarged joints, please be sure the sizes you choose will fit over the joint
✓ when sizing, you want a snug fit but not too tight
✓ try bending the finger slightly while measuring to find variations in sizing until you find a good average measurement.
✓ most of the splints are adjustable within a ring size or so, contact us for help

I ordered the wrong splint, now what?

No worries! Our Return Policy has you covered. Simply follow the steps and reach out to us if you need further help.

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